The dealership that looks at their employees as nothing more than $8.00 an hour hired help.
This Page Is A Negative Review Page For Lynch Mukwonago From One client That Had A Horrible Buying Experience.
Purchasing a new Jeep from
Lynch Mukwonago
was my worst experience in
buying a new car.
My Story
The salesman was
Stay clear of Kevin L'Huillier, he will not follow though on your purchase and leave wondering what is going on when the real truth is nothing is being done.
Kevin L'Huillier
Internet Sales Director
Lynch of Mukwonago
280-282 E Wolf Run
Mukwonago, WI 53149
262 378 3472 Direct
(262) 642-4700
klhuillier@shoplynch.com
http://www.lynchmukwonago.com
12/12/2017 - I sent a email to Kevin asking for the information and the purchase price of a 2018
Jeep Wrangler they listed on their website as "in coming"
On Dec. 12th, 2017 I contacted Lynch Mukwonago Jeep about a Jeep they had listed on their website.
I was informed that the specific Jeep I was interested in was en route to the dealership and should be arriving with in two to three day.
In speaking with Kevin, I told him what my modification plans were for that Jeep.
(We wanted to modified the Jeep to look like our old one)
Kevin and Lynch Mukwonago was very excited to hear the plans and informed me that Lynch Mukwonago would love to be part of the build and has the perfect guy for the job!
Kevin went on and on about how Lynch Mukwonago really wanted to make a name for themselves when it comes to modifying Jeeps.
In fact, they had hired a gentleman by the name of Rick for that job but I was told the dealership hadn't had the chance until now.
I sent Kevin the build sheet and without any doubts, they wanted the job.
First step was agreeing on the price, Lynch Mukwonago posted the Jeeps on their website for $46,944.00 down from $51,010.00
On Dec 12, 2017 2:22 PM, "Kevin L'Huillier" <klhuillier@lynch.motosnap.com
Thats a TYPO...it is supposed to both be $49944, the white and black one are the same....sorry for the confusion...
Quick Order Package 24Z Rubicon Recon, Body Color 3-Piece Hard Top, Transmission: 5-Speed Automatic (W5A580), Radio: 430 Nav, Alpine 9-Speaker w/All Weather Subwoofer, Supplemental Front Seat Side Air Bags, Body Color Fender Flares, 3.6L V6, 4WD, automatic, 10 miles, Black Clearcoat, stock # E180185, new, Other features include: Power locks, Power windows, Convertible roof - Manual, Air conditioning, Cruise control...Standa... view details
- $51,010
- $4,066
- $46,944
SHOULD BE $49,944
But I was quickly told that was the wrong price and it was the fault of a $8.00 an hour office staff.
(Wow, way to throw your office staff under the bus and then say their just $8.00 an hour person)
The wait for the Jeep was longer than what I was told, one week turned in to almost three weeks, but since we still had good communication, it was fine.
Finally, on December 26th, the Jeep arrived. Once again we were told to come out and purchase so we could get this build started.
Kevin wanted us in before the end of the year to finalize the paperwork. As hard as it was, we skipped a family Christmas to comply.
On December 30th, my wife and I went to the dealership as requested.
We spent over four hours there waiting for the one person they had working that day in finance to get the paperwork in order.
We later found out, she was never given our information so none of the paperwork or financing had been started.
We finally left that day, without finalizing anything. It was a giant waste of time, and we missed our family holiday.
The paperwork was eventually ready to be signed on January 5th. That day we sat down with Rick, the Jeep pro to finalize all the details of the modification.
We spent about a hour going over the details that he and I had been emailing back and forth on for the past four weeks.
That was a Saturday and the following Monday Lynch was to start tearing down the Jeep and start rebuilding.
The following week, after not hearing from Rick, or receiving any paperwork regarding parts that were ready to be ordered, I contacted Kevin.
Kevin was not happy and within minutes I received a very odd call from Rick. He sounded very out of sorts and went over the basic details again.
Rick and I had been over the details a half a dozen times, all he had to do was start the build.
Another two weeks went by and nothing, no phone calls or building on the Jeep.
On January 10th 2018 I emailed Kevin yet again to find out the Jeep was never even touched, matter of fact it was
still sitting in the same spot it was parked at back on December 26th 2017.
Then on January 18th, we get a call from Mark Greene at Lynch Mukwonago informing us they do not feel comfortable modifying a Jeep and we can come pick it up anytime.
For over a month Lynch Mukwonago continuously told me how excited they were to finally be able to modify a Jeep.
They had the build sheet the entire time and never gave any indication that they couldn't or wouldn't be able to do any of it.
This is the way the Jeep sat for weeks after we paid for it, nothing was done to it.
Don't trust a dealership that will lie to you over and over again just to make a sale.
I should have known that someone that would speak so little of the office staff and other employees couldn't be trusted.
According to Kevin, the office is basically filled with $8/hr dumbass office help.
I have news for you Kevin, the office staff aren't the only dumbasses.
Yelp Review
Lynch Mukwonago made the deal for me to purchase the Jeep with the understanding that the dealership would keep the Jeep and do all the custom work as requested.
Once Lynch Mukwonago made the sale the Jeep sat in their parking lot and no one cared after that point.
HORRIBLE CUSTOMER SERVICE BY LYNCH MUKWONAGO!
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Lynch Of Mukwonago Jeep
280 East Wolf Run, Mukwonago, WI 53149
